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Sad to hear that you need to make a return. The good news is, that it isn’t difficult to do this with Full Bore. To exchange an item or for a full refund, make sure your item ticks the boxes below, and then follow the simple 3 step return process.
If you’re good so far, then follow these steps:
This is what happens from there...
When we receive the item and confirm it meets all criteria above, we will process the refund. Refunds will be used to pay for exchange orders or issued to the payment methods on the original order.
NB. If you placed your order with free freight, we will deduct the initial freight cost from your refund. The freight cost will be calculated using the Australia Post freight calculator. If you want to know how much this will be before returning the item, please email us.
We deal with defective or damaged items on a case by case basis.
NB. If the claim needs to be assessed and approved by the manufacturer, this may impact on the time it takes for your refund to be processed. We will keep you updated via email.