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Returns Policy

RETURNS AND EXCHANGES

Sad to hear that you need to make a return. The good news is, that it isn’t difficult to do this with Full Bore. To exchange an item or for a full refund, make sure your item ticks the boxes below, and then follow the simple 3 step return process.

  • Item must be in New, Unused Condition and in the Original Packaging.
  • The date on the invoice must be in the last 30 days.
  • You must have the original receipt.
  • Item was not a sale item.
  • Item is not a chemical or lubricant item that has been opened, or an electrical item – there are no refunds on the return of these items.

If you’re good so far, then follow these steps:

  • Email info@fullboremotorcycles.com.au, phone 1300 883 505, or Live Chat with us online to obtain a return authorisation code.
  • Write the code on your original receipt and include this with your item when you send it to us. Take care to package the item to prevent damage during transit.
  • Post it back to us – take care not to take too long; items need to be posted back to us within 30 days from the invoice date.

This is what happens from there...

When we receive the item and confirm it meets all criteria above, we will process the refund. Refunds will be used to pay for exchange orders or issued to the payment methods on the original order.

NB. If you placed your order with free freight, we will deduct the initial freight cost from your refund. The freight cost will be calculated using the Australia Post freight calculator. If you want to know how much this will be before returning the item, please email us.

FAULTY ITEMS

We deal with defective or damaged items on a case by case basis.

  • Email info@fullboremotorcycles.com.au with a photo and description of the fault.
  • Do not return the item without contacting us first. If we need you to return the item, we will issue a Return Authorisation Code.
  • If we ask you to return the item, we will cover the cost of the freight.
  • We usually process refunds within 48 hours of receiving the goods – or even earlier if we don’t need the goods returned to us.

NB. If the claim needs to be assessed and approved by the manufacturer, this may impact on the time it takes for your refund to be processed. We will keep you updated via email.